Property Maintenance-What to Expect

I'd like to discuss Touchpoint Property Management’s maintenance process

Maintenance is one of the most important aspects of rental property management because there is a direct correlation between how well the property is maintained and how well it will perform financially.

Let me explain...

In order to make more profit and have the best rental experience, you want to attract the most qualified tenant in the shortest amount of time. Once you have that tenant in the home...you want to make sure that they stay in the property and renew their lease year after year.

This will minimize your vacancy and turnover costs, such as prolonged vacancy, end-of-lease repairs, and tenant placement fees, which will contribute to your profitability.

High-qualified tenants pay their rent on time and take great care of the property. These tenants are attracted to well-maintained properties, and inversely, lower-qualified tenants have to settle for poorly maintained properties because that's all they can get.

And once you have a great tenant in the property, you can keep them in there longer by being responsive to the tenants and property’s maintenance needs.

Once you sign up with TouchPoint, we will visit the property on an ongoing basis and perform a detailed evaluation and condition reports, which we will use to put together a maintenance proposal to keep your property in the best condition possible (within reason, of course). Once we have agreed upon what needs to be done, our team will coordinate and handle any necessary maintenance on your behalf and keep you in the loop every step.

In our lease, your tenants will be required to report any maintenance issue that they see. We do not automatically route a repair vendor whenever the tenant asks.

First, two dedicated maintenance coordinators are available 24/7 to evaluate the service request for validity and attempt to resolve minor problems over the phone by walking the tenant through troubleshooting steps. Many times, we can resolve minor issues like that at no charge to you.

If we can not resolve the issue over the phone, we will create a work order and route qualified repair vendors out to the property to troubleshoot and fix the problem. At that point, you will automatically receive an email notification about the work order. You will not need to respond; we will follow up again after we have a handle on the situation.

If we can not resolve the issue over the phone, we will create a work order and route qualified repair vendors out to the property to troubleshoot and fix the problem. At that point, you will automatically receive an email notification about the work order. I just wanted to let you know that you won't need to respond as well. I will follow up again after we have a handle on the situation.

All of the vendors that we work with are required to be licensed and insured and to perform quality work at fair prices. Our vendors know that if they meet these standards, they will no longer receive volume referrals from us, and it is our job to keep them compliant for your benefit.

We have service and repair vendors in every category, from small cleaning jobs, yard maintenance, HVAC repair, painters, flooring, punch lists, and major renovations.

Our vendor's job is to go out to the property and report back to us the cause of the problem. If it is determined that the cause is normal wear and tear, then that is the owner's responsibility….but if we determine tenant misuse or neglect, we will hold the tenant responsible, and they will pay the repair costs as per our lease.

For example, if you have a garbage disposal that broke because it's old, had a short circuit, or just burned out naturally... that's normal wear and tear, and the owner would be responsible. But if we find a piece of metal or chicken bone in the garbage disposal that would be misused or neglected, then the tenant would be held responsible.

If any repair exceeds $500. Our maintenance coordinators will contact you with a well-thought-out remediation plan in order to get approval from you first before we proceed.

Once the repairs are completed, we will pay the vendor out of your rental proceeds, or we may ask you to fund your account by logging into your online owner portal and processing payment. Your Owner portal will give you 24/7 online access to inspection reports, financial reports, and invoices for your review.

Please have a look at your property management proposal and agreement for related pricing.

I hope you see that we have built our company from the ground up for Owners who want their properties maintained well and want to be hands-off in the process.