Your Tenant is Moving-Out - What to Expect.

• This article explains the stages and steps in TouchPoint's tenant Move-Out process to the property owner.

• In most cases, a Move-Out Process is preceded by our Lease Renewal Process 90 days before the lease end date, resulting in either the Landlord or Tenant giving a formal “Notice to Vacate” the property.

Pre-Move Out Stage:

The following steps begin at least 61 days before the Lease End Date and complete days before the Tenant Moves-Out

1. The tenant has received a formal “Notice to Vacate” the property
2. We have provided detailed instructions to the tenant on how to turn the property back over to us. 
3. We set the property utilities services in our name during the vacancy.
4. If applicable, we will arrange for any lawn maintenance during the vacancy.
5. We Schedule our Field Techs to perform a detailed Post Move-Out Evaluation Report within one business day after move-out
6. We temporarily raised the Property Maintenance Reserve to $1,000 to budget for possible maintenance repairs after Move-Out.
7. Share Market Rent Analysis with the Owner to determine the new Rent Price to set during the Tenant Placement Process.

Post-Move Out Stage:

The following steps begin the day after the Tenant Moves Out of the Property. Vacate Date

• (Day 1) Tenant Moved-Out (Vacates)

• (Day 2-3) Rekey Door Locks

• (Day 2-3) Perform a detailed Move-Out Survey Report.

• (Day 2-3) We Review the report to determine what maintenance items must be included in the Make Rent Ready Project

• (Day 3) Compare the Move-Out report with the Move-In report to confirm what maintenance items are considered above and beyond Normal Wear and Tear to hold the tenant responsible for costs.

• (Day 3-4) Call the Property Owner to discuss the Move-Out Report and Make Rent Ready Project.

• (Day 3-5) Gather Maintenance Vendor proposals and estimates for the Make Rent Ready Project.

• (Day 3-6) Owner Approves Proposals and Estimates

• (Day 3-6) Owner funds their account through the Online Portal.
  • If the tenant's security deposit isn't enough to cover the necessary repairs, we still need the owner to fund their Owner Portal for the maintenance project to begin...so there are no delays in getting the property ready to go back on the market. If necessary, We will legally handle collections towards the end of the process.

• (Day 3-21) We start and coordinate the Make Rent Ready Project
  • We aim to start and finish the "Make Rent Ready" Maintenance Repairs as soon as possible. Depending on the scope of work and what is needed, a turnover project can take 3-30 days with an average of 12 days. We will get maintenance estimates as soon as possible; the quicker the owner reviews and approves them and funds their account, the sooner we can give the go-ahead to start and finish the work and then get the property back on the market and place a new tenant.

• (Day 7-30) Complete the "Make Rent Ready Project" aka Turn

• (Day 7-30) Start the new “Tenant Placement Process”

• (Day 21) Reduce the Property maintenance Reserve back down to $500

• (Day 21-29) We Hold back or disburse all or a portion of the Tenant’s Security Deposit

• (Day 21-29) If Applicable, Charge the Tenant for Maintenance items above the Security Deposit amount

• (Day 30) If necessary, send the Tenant Account Balance to Legal Collections.

Charges the Owner can expect to see on their Property Ledger:

• Move-Out Survey Report - $150
• Utility Service Bills
• Cost for Rekeying or Changing Locks
• Lawn Maintenance Bills (If Applicable)
• Approved "Make Rent Ready" Maintenace Invoices